Shipping & Returns

What can I return?


You may return most new, unopened items sold and fulfilled by Buy Trade within 30 days of delivery for a full refund. During the Christmas season, items dispatched by Buy Trade from 1 November to 31 December may be returned until 31 January.


Learn more about Return Policy


When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.


Does Buy Trade Phones offer replacements or exchanges?


Yes, we do. If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or colour or for an item in your Basket. Just click on “Return Items” on the left and follow the instructions.


About Our Returns Policies


Buy Trade offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Buy Trade follow our general return policies, but some products have different policies or requirements associated with them.


At Buy Trade we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.


You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support Centre.


Our Voluntary Returns Policy


As well as your statutory cancellation rights described above, you can return most products from the Buy Trade Phones sites to Buy Trade Phones within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please visits our Returns Support Centre.


Please note that this returns policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.


The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:


Statutory Rights Buy Trade Phones Returns Policy (as set out by product category below)

Period for cancellation 14 days 30 days

Refund of costs of shipping the item back to us if defective, damaged or incorrect item?

Refund of costs of shipping the item back to us if cancellation

Refund of costs of shipping the item back to us if Accessories?

Refund of outbound shipping costs if defective?

Refund of outbound shipping costs if cancelled? Yes, cheapest method of shipping yes, cheapest method of shipping


Please note that certain types of items are not eligible for cancellation or return under the Buy Trade Phones returns policy. You can find out more in the Conditions of Use & Sale.


We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.


If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre - you'll need to Contact Us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.


Other Statutory Rights


You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.


If you need to contact us by post, please write to:


Buy Trade Phones Ltd

Customer Services Dept.

International House

174 Three Bridges Road


West Sussex

RH10 1LE

United Kingdom


This is our returns address and returns won't be processed at the above address. If you need to return an item please visit our Returns Support Centre.


In order to ensure a faster response please visit Customer Service.


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